Terms and Conditions

1. About these terms

These Terms and Conditions (“Terms”) apply to your use of the Izora Foods website, to orders placed through the website, through WhatsApp or by phone, and to our retailer portal. By using the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

• •Seller: IZORA FOODS (“Izora Foods”, “we”, “us”, “our”)
• •Registered address: IZORA FOODS, First Floor 17/316, Potta - Athirappilly Road, Elinjipra, Chalakudy, Thrissur, Chalakudi 68012
• •FSSAI registration number (retail): 21326204000396
• •FSSAI registration number (manufacturing unit): 21326204000495
• •GSTIN: 32AYVPA0263A1Z1
• •Email: izorafoodschalakudy@gmail.com
• •WhatsApp and phone: +91 6238382205

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract under Indian law to place an order. If you are under 18, a parent or guardian must place the order for you.

3. Our products

• •Descriptions and images. We try to describe and photograph our products accurately. Photographs are for illustration, and the jar, label or serving suggestion you receive may look slightly different.
• •Natural variation. Our pickles are handcrafted food products. Colour, texture, oil level and the size of the pieces can vary slightly between batches.
• •Diet marks. Every jar carries a vegetarian (green) or non-vegetarian (red) mark. Please check the mark and the label before you buy.
• •Ingredients and allergens. The label on each jar lists its ingredients and any allergens. Please read it before you eat the product. If you have an allergy or a medical condition, check the label or contact us before ordering. Our products are not intended to diagnose, treat or prevent any disease.
• •Weights and sizes. Pack sizes (for example 300 g) are as shown on the product page and the label.
• •Availability. All products are subject to availability. We may discontinue or change a product at any time.

4. Storage and safe use

To enjoy your pickle at its best, store it as directed on the label, keep the jar tightly closed, and always use a clean, dry spoon. Do not eat a product that looks, smells or tastes unusual, or whose seal is broken on arrival. Best-before information is printed on the jar.

5. Prices and taxes

• •All prices are in Indian rupees (INR) and are shown on the product page. Prices are inclusive of applicable taxes.
• •Delivery charges, if any, are shown at checkout before you pay.
• •We may change prices at any time, but a change will not affect an order we have already confirmed.
• •If we find a clear pricing error, we may cancel the order and refund anything you have paid.

6. Placing an order

• •You can order through our website, on WhatsApp or by phone.
• •Your order is an offer to buy. We accept it when we send you an order confirmation. We may decline or cancel an order, for example if an item is out of stock, the price was shown wrongly, we cannot deliver to your PIN code, or we suspect misuse.
• •Please check your order, name, address, PIN code and phone number carefully before you confirm. Giving us wrong details can delay or prevent delivery.

7. Payment

We do not use a third-party payment gateway, and we do not ask for or store your card or UPI details on the website. We confirm how and when you pay when we confirm your order.

8. Delivery

We deliver across India. Once we confirm your order, we pack it at our kitchen in Chalakudy, Thrissur and send it to the address you gave us. Delivery charges, if any, and the expected delivery time are confirmed with you when we confirm your order, and depend on your PIN code. Delays caused by couriers, weather or other events outside our control are not our fault, but we will help you track your parcel. Please check the parcel when it arrives and tell us straight away if it looks damaged.

9. Cancellations, returns and refunds

• •Cancelling: you can cancel before dispatch by messaging us with your order number, and we will refund you.
• •Damaged, leaking or wrong items: contact us within [48 HOURS] of delivery with photos, and a video of opening the parcel if possible. We will send a replacement or refund after checking.
• •Returns: for hygiene reasons we cannot accept opened jars or change-of-mind returns. This does not affect your rights under the Consumer Protection Act, 2019.

10. Law and changes

These Terms are governed by Indian law. Subject to your rights before a Consumer Commission, the courts at Thrissur, Kerala have jurisdiction. We may update these Terms, and the date above shows the latest version. Orders already confirmed follow the Terms in force when you ordered.

11. Contact us

Questions about these Terms or your order? We’d love to help.

• •WhatsApp: 6238382205
• •Phone: +91 6238382205 · Mon - Sat, 9:00 AM - 6:00 PM
• •Email: izorafoodschalakudy@gmail.com
• •Address: IZORA FOODS, First Floor 17/316, Potta - Athirappilly Road, Elinjipra, Chalakudy, Thrissur, Chalakudi 68012
• •Instagram: @izorafoods